Dovetail Software Blogs

Thanks to those that attended today’s webinar on Rulemanager and Advanced Business Rules We had a good turnout, and some really good questions from attendees. Slides The slides from today’s presentation are available on Slideshare. Links Rulemanager Wiki: http://rulemanager.wikispaces.com/ Blogs: ...

I previously announced an Advanced Business Rules and Rulemanager talk. After further consideration I’ve decided to break this into two sessions. There’s a lot of information to share, and I don’t want to rush it (nor do I want everyone overwhelmed with too much info at one time). Advanced Business Rules (Part 1) Understanding Rule ...

Thanks to those that attended today’s webinar on Rulemanager. We had a good turnout, and some good questions from attendees. Slides The slides from today’s presentation are available on Slideshare.   Links Rulemanager Wiki: http://rulemanager.wikispaces.com/ Blogs: ...

  A few months ago, I threw out some thoughts regarding Clarify training and knowledge: One of the themes I’ve picked up on recently is that there seems to be a lot of organizations who still use Clarify /Amdocs, but not to its full potential. Nowhere near its full potential. I’ve recently talked to a bunch of people who don’t really ...

Ever since I heard about activity streams, I’ve been thinking about an activity stream out of our Clarify / Dovetail Customer Service system. I saw Chris Messina present about activity streams at SXSW 2010, and got even more jazzed. What are activity streams? From the activitystrea.ms wiki: ActivityStreams is a convenient and consistent way to ...

Dear Readers – I would appreciate if you Clarify peeps fill out a very quick survey about your usage of Rulemanager. And your response will enter you in a contest to win a new car, a new boat, or free Google searches for the next 30 days. (settle down there Perry Mason – it’s a joke) Loading...

What is a WebHook? From the WebHooks wiki: The concept of a WebHook is simple. A WebHook is an HTTP callback: an HTTP POST that occurs when something happens; a simple event-notification via HTTP POST. A web application implementing WebHooks will POST a message to a URL when certain things happen. When a web application enables users to ...

I've heard some rumblings of late about software companies claiming that they have bug-free software, while behind the scenes they are simply closing bugs that have been opened without actually fixing them. Well, this is certainly a much easier way to create bug-free software that actually having disciplined engineering practices. We can do ...

Notifications and escalations generated by Rulemanager are an integral component of the Clarify/Dovetail system. Traditionally, email and in-application notifications are the most common notification delivery mechanisms. Digital pagers were popular years ago, but are pretty much non-existent today. With mobile devices (iPhones, Windows Mobile, ...

When sending an email out from a case (Log Email), Rulemanager is responsible for delivering the email. Rulemanager uses a template (com_tmplte) to determine the format and details of the actual email. These templates can be configured to specify a from address. Unfortunately, this configuration does not always work as expected when using the ...