Dovetail Software Blogs

FOR IMMEDIATE RELEASE Dovetail Software Invites Developers to Five-Day Workshop Austin, TX — July 2, 2008 — Dovetail Software, a leading provider of software solutions and services for the Clarify® CRM user community, today announced open registrations for its Dovetail Developer Workshop, July 21 – July 25, for customers interested in learning ...

Summer is here and so is our next Workshop. We're putting on a five-day event, the Dovetail Developer Workshop, July 21 through July 25 here in Austin, TX for Dovetail developers interested in learning how to configure, manage and customize a Dovetail CRM environment. Space is limited, so please register ASAP by simply sending Kathy Lacy an email, ...

This is an old customization I had kicking around, that someone recently asked me about it. Its a new form for the Clarify Classic Client that allows a user (other than ''sa'')  to change another users password. You can download it here: http://www.dovetailsoftware.com/download/change_user_pw.zip  

We may be biased but at Dovetail Software we think Bolt is a cool tool.The question is, what do YOU think?    

For the holiday season Dovetail Software is giving away – absolutely FREE - the indispensable database admin tool, Dovetail Bolt, for ALL versions of Clarify.Simply reply to this post and we’ll send you the software download link by email.If you’re not already a registered user, register to reply to this post. Click the Join link in the top ...

CRM systems and the contact center between them constitute a lot of spaghetti for integration, and the road is definitely uphill, but the push for unified systems continues to gain force as it becomes unavoidable that the customer today must be dealt with using a full set of data. Pulling the pieces together and getting them to talk ...

We’ve been looking at integrating Enterprise 2.0 tools into the modern organization, and yesterday we asked, who will supply the necessary interoperability? Some answers appear. Integration of new tools with the legacy stack is one of IT’s recurring headaches. This is a familiar issue, especially to developers like Dovetail Software. While ...

APIs for Clarify''At this point it was clear the user had some work in front of him whichever way he turned [...] Reusable code is the administrator’s friend, and a handy API can make a lot of friends for a company.''The architecture of participation: or, Nobody is as clever as everybody ''The Centre for Learning & Performance Technologies ...

Clarify Rule Manager, and Dovetail RuleManager, are the all-important modules that manage the business rules such as when to escalate an open case to the next level of response. Being able to work with Rule Manager is crucial of course, and questions arise from time to time. One conversation about Rule Manager and Time Bombs in the ...

Here's a long discussion about Rule Manager. The poster kept getting time bomb errors and asked:''If a business rule calls a cb script, and the script is already runningcould that generate a time bomb error?''Dovetail comment posted 11/09/2006 in part of the thread:When a rule changes via the Clarify classic client, Clarifycreates a timebomb with ...