Dovetail Software Blogs

User generated content is both a stick and a carrot for companies to open up their internal processes to the outside, to let the customers in. The stick is that customers are talking about you anyway, the carrot is that if you let them do some of the work, it may save you costs of your own labor.It may even produce better results. An ...

Control is a legitimate concern as collaborative technologies proliferate across the enterprise network. See Dovetail Software Blogs’s own treatment of this, An IT Governance For Culture Change, for a discussion of how IT can encourage Enterprise 2.0 in a secured manner. When users across the network start to use outside services ...

Dovetail Software Blogs:  Web 2.0 Tools For The Enterprise ''The debate on Web 2.0 within the enterprise is moving away from questions such as, what is it? and, why do we care? to a welcome new question: how do we implement it?... Web 2.0 is a small term that carries a lot of different meanings to different people. And Web 2.0 tools ...

The Enterprise 2.0 revolution may not even be noticed. The tools to be deployed that subvert the existing order, and transform the company culture into one of innovation driven by collaboration, are relatively simple, and with a small footprint. Even more fortuitously, trial deployments can create from their own results the ...

Collaboration leads to innovation, and as IT begins to runs itself as a business, collaborating with its customers within the enterprise, it must act as the organizing channel for the schemes of innovation that will inevitably arise. First of course, IT has to learn how to converse with its customers. Businesses with the courage to ...

Dovetail Software Blogs: Dovetail Makes the Difference “Dovetail has been able to create its market-leading APIs from the beginning because nobody understands Clarify better than Dovetail. Customers and IT departments who worked closely with Dovetail’s engineers were always impressed with their capabilities, and now with the advent of ...