Dovetail Software Blogs

Dovetail Software Blogs: Email Needs To Collaborate “Email is outdated in an age progressing rapidly with technologies of collaboration. Knowledge is what matters now – and always did, else why communicate in the first place? The great value of Enterprise 2.0, deriving from the technologies and examples of Web 2.0, lies in ...

Dovetail Software Blogs: Integration Still Key to the Contact Center “Gartner reports that the market for customer data integration products is growing even faster than predicted. The grail of this effort is combining systems and data to provide the elusive “single view of the customer”. This view is required in real time, and ...

Dovetail Software Blogs: Users Versus the Firewall “Users are unhappy when IT locks down the enterprise for security scans, or hobbles their computer performance from outdated appreciation of application requirements. But as IT knows, if a virus brings the whole workplace to a standstill, it won’t be the users who have to ...