Dovetail Software Blogs

Dovetail Software Blogs: The Best Policy “The underlying dynamics are that efficient knowledge management and customer centricity require social media within the enterprise, as well as programmatic integration between all systems across all the customer touchpoints. Customers expect companies to act consistently: ...

CRM software in the contact center reveals as much about its maker as it does about the customer. Denis Pombriant has an examination of employee attrition rates in the contact center – as high as fifty percent. He suggests that inordinate stress in the occupation comes because many centers are asking the agent to make up for too ...