Dovetail Software Blogs

Integration may be the single most important requirement of the modern IT department. As solutions for the evolving contact center continue to proliferate, the owner of the Amdocs Clarify database can similarly continue to trust in the extensibility brought by Dovetail CRM to the legacy install. Gartner reports that the market for ...

Dovetail Software Blogs: Customer Life Cycle Management “To the lay view, customer service is simply a matter of people treating people right. But within operations that may span thousands of agents and deal with millions of customers, everything has to work by a system. And IT has to put the technology in place that allows the system ...