Dovetail Software Blogs

Contact Center Performance Thriving in the Recession ''Conventional thought would dictate that key performance metrics (KPI) measuring contact center performance would drop during the economic recession due to more stressed-out, grumpier individuals. According to a new study from CFI Group, the opposite rang true -- as it found the Contact Center ...

The Dynamics of Business Intelligence ''If information is power then surely nowhere in the enterprise is power shifting more fluidly than in the deployment of business intelligence systems across the organization [...] As business intelligence (BI) becomes an indispensable competitive faculty for every company, IT can either help or ...