Dovetail Software Blogs

User generated content is both a stick and a carrot for companies to open up their internal processes to the outside, to let the customers in. The stick is that customers are talking about you anyway, the carrot is that if you let them do some of the work, it may save you costs of your own labor.It may even produce better results. An ...

Two major themes emerge from the Jon Husband interview of Dave Snowden that we introduced yesterday (available as a 30-minute mp3 file here). One theme is the subversive nature of Web 2.0 as it impinges on existing hierarchies – of control, of planning, of archiving, of knowledge organization itself. We'll get to that next week. A second ...

Control is a legitimate concern as collaborative technologies proliferate across the enterprise network. See Dovetail Software Blogs’s own treatment of this, An IT Governance For Culture Change, for a discussion of how IT can encourage Enterprise 2.0 in a secured manner. When users across the network start to use outside services ...

Dovetail Software Blogs:  Web 2.0 Tools For The Enterprise ''The debate on Web 2.0 within the enterprise is moving away from questions such as, what is it? and, why do we care? to a welcome new question: how do we implement it?... Web 2.0 is a small term that carries a lot of different meanings to different people. And Web 2.0 tools ...

Dovetail Software Blogs: Agile Development: Dare to Fail “In many striking ways, agile development, with its short bursts of speculative iteration – saying in effect, does this work? – resembles nothing so much as an outright challenge to fail. Or to succeed, as the case may be. But either way to produce feedback quickly, so ...

“Customer and Employee Portal: Powered by Dovetail, you can create services for customers and enhanced employee productivity tools for the business. – Fuel High Productivity The thought of handing tools to your customers and letting them participate in the knowledge campus or even to a degree in the development ...

Dovetail Software Blogs: Customer Support Software “Individual insights and leanings are regulated into group consensus patterns that have a tendency to dehumanize the collective result. The advent of “wiser” technology – collaborative tools that inculcate innovation; feedback tools that force recognition of customer desires ...

The Enterprise 2.0 revolution may not even be noticed. The tools to be deployed that subvert the existing order, and transform the company culture into one of innovation driven by collaboration, are relatively simple, and with a small footprint. Even more fortuitously, trial deployments can create from their own results the ...

Crowdsourcing IT “Collaboration leads to innovation, and as IT begins to runs itself as a business, collaborating with its customers within the enterprise, it must act as the organizing channel for the schemes of innovation that will inevitably arise. First of course, IT has to learn how to converse with its customers. “The ...

Collaboration leads to innovation, and as IT begins to runs itself as a business, collaborating with its customers within the enterprise, it must act as the organizing channel for the schemes of innovation that will inevitably arise. First of course, IT has to learn how to converse with its customers. Businesses with the courage to ...