Dovetail Software Blogs

Customer Experience Management: Rx for the Top and Bottom Lines ''CEOs across companies and industries have become focused in 2008 on the critical role that customer experience plays in keeping their companies competitive and driving profitability. These same CEOs are challenging their CMOs to move beyond CRM (a transactional, ...

Dovetail Software Blogs: Dovetail Makes the Difference “Dovetail has been able to create its market-leading APIs from the beginning because nobody understands Clarify better than Dovetail. Customers and IT departments who worked closely with Dovetail’s engineers were always impressed with their capabilities, and now with the advent of ...

Dovetail Software Blogs: Technology Responds Well to Careful Planning “Technological advances spawn instant headlines and offer rapid change to users, and the launch of the new overnight sensation obscures the underlying nature of technology development, which is a more gradual and systematic process. “Enterprise IT systems ...