Dovetail Software Blogs

Dovetail Software Blogs: Integrating the Software to the Process “As we’ve often said, CRM success comes from the ability of the agent to work efficiently and productively. Customization requires integration with existing systems, which is the greatest demand made of CRM software, in our view. This is especially true in the area of Customer ...

Focused as we are upon Customer Service and Support (CS&S), we pay great attention to the myriad stories in the CRM space that explain exactly what constitutes good customer service, and what exactly results in true customer satisfaction. It would be wrong to say it ALL comes down to the individual, customer-facing employees of ...