Dovetail Software Blogs

We are in the process of re-designing our website. One of the great qualities of our company we wanted to highlight in our new website is our commitment to our customers, and how we truly do provide Superior Customer Service. It has been our highest priority since the inception of the company. We understand how the customer service process works ...

Companies continue to jump on the SaaS bandwagon. Most of the legacy on-premise CRM vendors now have a SaaS offering. One of the major selling points SaaS vendors highlight is the low cost of entry relative to the on-premise vendors, which certainly is enticing in our economic times. However, when you calculate the true cost of ownership over a ...

We at Dovetail Software are in business to make money like other CRM vendors, but I think our approach to generating revenue is different than our competitors. Our philosophy is to take care of the customers and their success will ultimately enable us to maximize our revenue over the long haul. To this end we often provide free consulting to our ...

I don’t know about you, but I would prefer a provider not pretend they care about what you have to say as opposed to claiming they care, and then don’t follow thru. We are conditioned to providers not doing anything after the purchase such that we don’t give it much thought when they don’t. More often than not, I don’t respond to providers’ ...

You know you are going to have a great day when you combine a day of being waited on along with great customer service. I woke up today to some Father’s Day cards, some presents, and a menu to order from IHOP. When my wife ordered breakfast, she reminded the person on the phone to put the strawberry topping on the French Toast. When the person on ...

Drinks and appetizers are on us!   Dovetail's Gary Sherman is hosting a get-together for Dovetail and Clarify friends in the Boston area.     Join him at 5:30pm on December 16 at John Harvard's Brewpub in Framingham, MA. We will be welcoming customers, partners and friends for a informal evening, talking Dovetail and ...

I recently read a blog post on Why Small Companies Are Better at Customer Service by Anthony Tjan. In his post Tony points out, “The key difference in these experiences is the common sense and empathy of the small local company. Too much customer service — especially in large companies — has devolved to standard operating procedures and scripted ...

One of the reasons our customers move off of our competitors’ software is because it is easy to migrate from other solutions to Dovetail CRM. Our development staff thinks like customers, so they develop from the perspective of the customer, i.e., how to make their jobs easier. There is nothing like testimonials from our customers, so hear is our ...

We pride ourselves on the value we provide our customers for maintenance and support, whether it is on our own software products, or on the Clarify software products we also support. I have written frequently about the level of service we provide, often citing customer examples to back up our claim. We are often asked by customers who are ...

We have been accused of providing consulting work for free and it is an accusation I am quite proud of. While we are certainly in business to make money, it isn’t all about getting every last dollar from your customers. Take care of your customers, make sure they are successful, and ultimately you will achieve financial success. That is the ...