Dovetail Software Blogs

Nowadays in CRM we see great strides made in analytics, which serves both to help the enterprise determine the value of each customer, and also to create a personalized experience for each customer across all the enterprise touchpoints. We don’t manage or control our customers, they control us. And they know it…Customers ...

The technical support department is probably the final stop along the way for a customer either about to leave a company forever, or about to convert to a lifetime loyalty. It’s the ultimate place for every enterprise to make good on all its promises. There is no telling how many quiet stories of customer satisfaction emanating ...