Dovetail Software Blogs

How can the enterprise best manage its proprietary knowledge, to unlock its effectiveness and preserve its value? One concept being examined is the community of interest. Communities gather around topics and stir the data in discussion and collaboration. This is an important dynamic in the clustering of knowledge into manageable ...

Convergence never stops happening. The convergence between the Internet and corporate networks continues as CRM (customer relationship management) meets SN (social networking). It’s been talked about for some time now, Fast Company discussed it in the context of sales leads and contact management in 2004: Social networking software should ...