Dovetail Software Blogs

In previous posts, we've covered the basics of Seeker, along with searching custom attributes of an object (such as case.x_notes). Continuing on, lets look at how to index and search custom objects. In our environment, we keep track of the software license keys that we send to our customers, and we do this in our Dovetail system. This is an ...

In a previous post, I covered some details on Seeker - our full-text search engine, along with its integration with applications, such as Dovetail Agent. One of the other things I really like about Seeker is its extensibility. Via configuration, Seeker can easily be extended to search additional (including custom) fields (such as a custom field ...

Dovetail Seeker is our search engine for Clarify/Dovetail. One of the things I really like about Seeker is that its easy to take advantage of its search results from different applications. Because Seeker is a web service, its relatively easy to have applications use this search service. For example, we've added Search capabilities to Dovetail ...