Dovetail Software Blogs

Kevin walked past my laptop the other day and noticed an ugly looking hot-dog-inspired-colored window, and asked - what the hell is that? This is what it was: Ugly? Absolutely. Useful? I think so. I thought it deserved some explanation, so here goes. Colors I purposely use the bright colors to distinguish the different elements, along with ...

For the most part, Clarify is pretty easy to customize. Occasionally, you run into Clarify forms that just don't behave as you would expect. In particular, the "old" Clarify forms, that were all written in C, long before ClearBasic was considered - those can be problematic. ClearLogistics forms are also typically problematic - the ...

I came across this code today, and it took me a second to figure out what it was doing: strSortOrder = document.getElementById("ad").options[document.getElementById("ad").selectedIndex].value; To break it down, it locates a Select control on the page (FindElementById), finds the element again and gets its selected value's ...

I'm sure most of the ClearBasic brainiacs already know this (and I may have at one point), but the parameter to App.ShowSolution is a record of type "workaround", not a record of type "probdesc". I probably knew this at one time, but its been a long time since I've done ClearBasic coding. I'm blogging this so that I can find ...

Dovetail Software, Inc. recently recently received a request from one of our customers to make Queue Membership Management easier and more efficient to use. The screen image to the left shows the Manage Queues form in Dovetail Admin, Version 2.5. When a queue is selected at the top of the form, its current members and supervisors are displayed ...

The first step in making the changes was to add the first and last names to each of the membership grids. This simply required changing the data source for the user information from the user table to the empl_user view in both of the user grid pages. The grid_queue_mem.asp and grid_queue_mem2.asp pages each retrieve a list of records from the ...

A common customization within Clarify is to highlight priority cases in a wipBin or queue by setting their color. For example, make High Priority cases really stand out by coloring them red. Clarify Classic Client The ClearBasic Customization Guide has a couple of examples on how to do this with the Clarify Classic Client. However, the ...

John Resig (creator of jQuery) recently posted a bunch of his presentations online, focused on JavaScript and jQuery. Check 'em out. I'm fast becoming a huge fan of jQuery, and we're now using it a lot more within Dovetail Agent. Not only is the library itself cool - but the plethora of available plugins really make it rock.

At Dovetail one of the things we sell is Clarify Helpdesk support. This means that customers having problems with Clarify Client can get support when they run into issues. We had an interesting case recently that I thought would be good to share with the community. Under the hood Clarify Client uses a variant of Visual Basic called ClearBasic ...

By default, Internet Explorer doesn't display script errors. Most of the time this is fine, but when developing web applications, you want to be aware of any script errors. For example, lets say you have this line of BLOCKED SCRIPT var foo = document.getElementByid('bar').value; Notice that the "i" in getElementByid is lowercase, ...