Dovetail Software Blogs

It seems like Rulemanager sends all commitment notifications (warnings and escalations) via email. It does not seem to honor the notification preferences of the user (Pager, Notifier, etc.). Is this true? If so, is there a way to have commitment notifications honor the user’s notification preferences?

Using Email in Clarify CRM Systems ''The best way to determine if customers are satisfied with your products and services is to ask them. This may seem obvious, but it is often overlooked amid the many demands of day-to-day operations. Systematically collecting and taking action on customer opinions should be a priority for all enterprises, as ...

Dovetail Software Blogs: Wiki In The Workplace''It is always an interesting play when a company allows its clients and customers to submit content to any of its sites. Most companies are very uncomfortable with the idea of relinquishing any control of a public forum like a website and understandably so. But this is the nature of Web 2.0: ...

One of the first areas of acclaim that Dovetail Software received for its applications – created to replace the Amdocs Clarify CRM applications – was the marvelous range of new functions that Dovetail brought to email. “For users of Clarify data within an enterprise, Dovetail has delivered enormous email capability not present ...

Amdocs Clarify Data Massage With Dovetail Software “Back in the last decade Dovetail Software, then going by the name First Choice Software, started creating APIs to extend Clarify CRM systems in new ways that went beyond the feature and function sets coded into the Clarify software. This was immediately acclaimed by grateful ...

Dovetail Software Blogs: What Do Customers Want? “Offering good customer service seems to be one of the most difficult things for the modern corporation to pull off. Customers in general all around the world aren’t very happy with the service they’re getting, and companies are straining their IT departments to wire the ...

Email integration with CRM is an important part of the CRM deployment for any enterprise. This is true simply because we all live and conduct our business in our email clients to a very large degree. RSS feed readers and IM (instant messaging) both have their place in our lives, as does the visual Web browser. In some sites the visual Web ...