Dovetail Software Blogs

The close_cr.asp form handles all of that functionality in Dovetail Agent. That form gets opened when the CR status gets changed to Verified.

I'm assuming you're talking about ClearExpress. If not, let me know. There is a /timeinfo namespace intrinsic available in ClearExpress 2.1. So, you can do stuff like this:/cgi-data/before_date.perspective=''past'';/cgi-data/before_date.elapsed_time=''30 00:00'';/timeinfo/before_date/date{$value} This make the date display today minus 30 ...

Ken,I tried your scenario here, the only difference being that I used an operation of DISPATCH rather than WEB_DISPATCH, thus allowing me to try it out in the Clarify Classic Client.I created a new queue called LNAM-Websupport.I added a Primary use drop-down item of LNAM.I created a site with a primary use of LNAM. I set my auto-dest ...

The case_history field, as you probably know, is simply one big text field. And the classic client is hard-coded to simply append new entries to the end of that field. So, there's not a way to alter that field. But, what you can do instead, is to build the case history up yourself. For example, create a new tab on the case form.Use CB code to ...

We haven't tested with version 11 yet, as we haven't seen this release yet. As soon as we get our copies of new versions of Clarify software, we test and verify that our products work with these new versions. If needed, we will modify our APIs to be compatible with any changes that Clarify may have made. Truthfully, in the last few Clarify ...

Posted - 04/14/2004 :  08:54:04     We don't currently bundle any spell-check software with Dovetail.We do have it on our enhancement list for the future.There are a bunch of freeware/shareware spellcheck programs out there that can easily be ...